MD Alameri
Transportation Manager | Operations
Profile summary
Accomplished Transportation Manager with 8 years of progressive experience across operations, business development, and guest services in the GCC region. Directed transportation operations and route optimization during peak demand periods, while securing new accounts through targeted regional sales missions and trade partnerships. Skilled in fleet management, logistics planning, and CRM-driven customer experience strategies, with Resulted in ability to translate operational insights into service improvements. Committed to building efficient, guest-focused operations across leisure and hospitality sectors.
Career highlights
Transportation Operations Leadership: Managed timetable and route optimization across peak demand and event periods, building contingency protocols that reduced service gaps during high-traffic operations.
Regional Business Development: Secured new accounts across GCC region through targeted sales missions and roadshow participation, executing familiarization trips and cooperative marketing programs with key trade partners.
Multi-Sector Operations Management: Advanced through 5 roles spanning transportation, business development, guest services, theme park operations, and sales— adaptability across leisure, hospitality, and logistics sectors.
Customer Experience & CRM Integration: Executed up-selling and cross-selling strategies for destination products via Omni/TBX and Genesys platforms, translating customer feedback into operational improvements for guest-service interactions.
Key skills
Professional experience
Led transportation operations at Miral Destination on Yas Island, directing day-to-day bus and shuttle services across a complex urban and destination environment. Coordinated with city traffic authorities and municipal entities to align operations with broader urban mobility frameworks, ensuring reliable service delivery and seamless integration with city-level transport systems.
- Managed timetable and route optimization to minimize operational disruptions and maintain service reliability across peak demand and event periods.
- Coordinated with transport operators, destination stakeholders, and municipal authorities to strengthen collaboration and resolve integration challenges.
- Directed passenger experience enhancements through route planning refinements and real-time service adjustments aligned with destination needs.
- Built contingency protocols for event and peak-demand planning, reducing service gaps during high-traffic periods.
Led business development for Miral Destination across the GCC market, directing key account management, lead generation, and trade partner engagement. Managed strategic sales initiatives including missions, roadshows, familiarization trips, and cooperative marketing executions with regional trade partners.
- Secured new accounts and qualified leads across GCC region through targeted sales missions and roadshow participation, expanding destination market presence among top trade partners.
- Executed familiarization trips and cooperative marketing programs with key regional partners, strengthening relationships and driving repeat business development opportunities.
- Directed business development center operations and trade partner management, coordinating multi-market activities to support destination growth objectives.
Led guest service operations at Experience Hub on Yas Island, managing customer interactions across phone, email, and face-to-face channels. Directed product sales and CRM profile management, closing transactions through Genesys systems while enhancing front-facing customer experiences.
- Executed up-selling, cross-selling, and down-selling strategies for Yas Island products created in Omni/TBX systems, closing deals via Genesys platform.
- Managed CRM profiles to maintain accurate customer data and support personalized service delivery across all communication channels.
- Served as front-face enhancement advisor, translating customer feedback into operational improvements for guest-service interactions.
Operated rides and attractions at Ferrari World Abu Dhabi, the world's leading theme park home to the fastest rollercoaster and highest loop ride. Managed daily operations, guest safety protocols, and equipment maintenance across multiple high-capacity attractions on Yas Island.
- Executed pre-operation safety checks and equipment inspections on world-record rides, ensuring compliance with international theme park standards.
- Managed guest flow and queue operations during peak hours, maintaining ride capacity and visitor experience across multiple attractions.
- Responded to operational incidents and equipment issues, coordinating with maintenance teams to minimize downtime.
Led sales and contract management for Abu Dawood Group's distribution operations in Jeddah, directing lease negotiations, purchase and sale agreements, and client onboarding. Managed contract enforcement and client relationship challenges across inventory, procurement timing, and goods receipt logistics.
- Drafted and negotiated lease and purchase & sale agreements for major distribution clients, expanding product mix share and securing new account acquisitions.
- Resolved client operational challenges spanning inventory management, purchase timing, and goods receipt coordination to maintain service continuity.
- Enforced contract terms across active client portfolio while supporting new client onboarding processes.
Education
Oil & Gas Platforms Operation
Bachelor degree in Supply Chain & Logistics Management